Uber passenger hit with ‘disgusting’ $365 ticket, warns of price hikes
A man trying to get back to a friend’s house after attending the Born & Raised festival in St. Catharines this weekend ended up with a hefty $365 Uber bill.
Daniel McNaney tells Daily Hive he had planned to spend the night at his friend’s house in Burlington rather than wasting money on ‘hyper-inflated’ hotel prices in the area.
The Toronto-based construction project manager says he requested an Uber for himself and a friend after the festival ended at 11 p.m. Saturday night.
Having already taken an Uber from Burlington to St. Catherines earlier in the day, McNaney expected to pay around the same amount ($73) or up to $120 given that it was peak hours. Little did he know that the company would charge him five times the original amount.
When the $365 charge appeared on the screen, he assumed it was a problem and continued to refresh the app. Tired and desperate for a bed to lie on, he went ahead and accepted the “blatant and disgusting” award.
“I don’t understand where they get their calculations from,” he said. “At this point, we were really left with no other options and a little disgusted that a company that offers ridesharing with such a strong presence in Ontario could go ahead and charge the room rate for a room. hotel to bring two people home safely. .”
The $365 total included a standard reservation fee and a $10 out-of-region surcharge.
“[Uber] gets away with skyrocketing prices and it only gets worse,” he says, adding that this experience should serve as a warning to other cyclists.
McNaney says he contacted Uber multiple times to dispute the charges. The company has since responded and apologized for the “dynamic pricingand offered to add a $15 Uber credit to his account.